Clear Agreements - Quickie with Rob

In this episode Christy and Rob discuss:

The consequences of vagueness
Stating expectations clearly
Being specific and detailed

Key Takeaways:

As humans, we have a tendency to miscommunicate – we have vague expectations – and when that happens, a lot of mistakes tend to be committed.
The best way to communicate is to let statements start with “I”. State your expectations clearly when asking somebody to do something.
When writing instructions, be very specific and detailed even if it seems very obvious.

“Everything within starts with us. The more clear we are with ourselves the more we can clearly communicate what our expectations are. Know yourself.” – Christy Whitman